At thecureline, we strive to ensure that our users have a smooth and reliable booking experience for their healthcare needs. This Refund Policy outlines the process for cancellations and refunds for appointments booked through our system.

Booking and Cancellation Policy

Users may pre-book appointments with hospitals and clinics up to 45 days in advance. If you need to cancel an appointment, you can do so and receive a full refund, provided that the cancellation occurs at least 7 days before the scheduled appointment date.

Refund Eligibility

• Cancellations made 7 or more days prior to the appointment date are eligible for a 100% refund.
• Cancellations made less than 7 days before the appointment are not eligible for a refund.

How to Request a Refund

To cancel an appointment and request a refund, please follow these steps:

• Log in to your account on https://thecureline.com.
• Navigate to your appointment history and select the appointment you wish to cancel.
• Click on the "Cancel Appointment" button and confirm your cancellation.
• Your refund will be processed automatically, and the amount will be credited back to your original payment method within 5-7 business days.

Non-Refundable Situations

The following situations are not eligible for refunds:

• Cancellations made within 7 days of the appointment.
• No-shows for appointments without prior cancellation.

Contact Us

If you have any questions or concerns about this Refund Policy, please contact our support team at support@thecureline.com.

Please note that refunds may take up to 7 business days to process, depending on your payment provider.